Jobid=31298cdcd97c (0.0273)
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts. Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams Maintain organized and timely documentation, account administration, and updates of internal systems Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise 2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.E: Customer Success Engineering, Technical Account Management, etc)~ Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)~ Cloud Security Architecture ~ Confident, polished communicator with a proven ability to build lasting, critical business relationships ~ Fluency in Dutch or another European language is highly desirable
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