Jobid: 639250363215383467 (0.0503)
Anyone can restart a service. The job is knowing why it fell over.
A multinational defence service line in The Hague is adding a second solution support
engineer to look after the software its users rely on. You sit between operations and the
development side: diagnosing faults, shaping how components fit together, and making sure the
fix becomes part of the design. On site, with a turn on the immediate on-call rota.
What you would be doing
- Tracking technical issues across software, hardware and integrations down to their real
cause, and seeing them through to resolution - Keeping the applications healthy day to day – maintenance, performance figures and the
deployment work around each release - Weighing up architectural options on cost, performance and scale, and writing down the
decisions that matter - Specifying cloud or on-premises components and their interfaces, in line with the wider
architecture and its security rules - Helping to capture requirements for clearly bounded areas and keeping the baseline under
control - Planning development activity, making sure stakeholders know what is needed, and reporting
progress honestly - Covering second-line on-call when it is your turn
What you would bring
- Strong diagnostic skills across software, hardware and integrations, with log analysis and
debugging as second nature - Hands-on experience with at least one cloud platform, plus solid working knowledge of APIs
and integration patterns - The organisation to run a support effort across several teams until the problem is actually
gone - A background in customer-facing technical support or service desk work, and ITIL training
- Welcome extras: software design and testing, agile delivery, and installation work in a
military setting
Why this one is worth a look
You see both operations and engineering, work on software that genuinely matters to its
users, and join a framework that keeps renewing rather than a one-off project.
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