jobid=A.0.0566
Our client is looking for technically skilled and passionate GRADUATE Support Engineers to provide exceptional technical solutions to their customers, ensuring their needs are met efficiently and effectively.
As a key member of the global Support team, you will play a vital role in delivering outstanding customer experiences and driving continuous service improvement.
The primary responsibility of the Support Engineer is to provide high-quality technical support and solutions to the customers from first contact to resolution.
Location: The Hague, Netherlands
Key responsibilities of the role:
- Owning and managing customer incidents from initial report through to resolution.
- Prioritising and categorising issues effectively, escalating where necessary.
- Delivering software or infrastructure updates as part of the solution process.
- Following structured troubleshooting methodologies to diagnose and resolve technical issues.
- Maintaining clear and proactive communication with customers, ensuring they are informed at all times.
- Building and maintaining strong, trust-based relationships with customers.
- Providing excellent customer service at all times.
About you:
- Freshly graduated for Bachelor’s Degree/equivalent in a STEM or Computer Science-related subject.
- Strong technical aptitude and problem-solving skills.
- Experience in communicating technical information to a range of audiences, both technical and non-technical.
- Previous experience in delivering customer service.
- Excellent written and verbal communication skills.
- A proactive and solution-oriented mindset.
- Dutch and English fluency
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