Talent / WLG

Quality Process Specialist — Process Design, KPIs and Reporting for NATO with security clearance – WLG – The Hague

Jobid: 636631549107504708 (0.0502)

Large organisations are held together by their processes, and by whether anyone can
see how those processes are performing. A multinational defence organisation is looking for the
person who designs both: the process itself, and the dashboard that makes its performance
visible.

What you would be doing

  • Building and maintaining the dashboards that show how processes are performing across the
    organisation.
  • Sitting with process owners and helping them design the process properly in the first
    place.
  • Creating, maintaining and managing the document templates everyone else works in.
  • Running content management for the SharePoint sites the quality office owns.
  • Measuring and reporting the organisation’s quality metrics and key performance
    indicators.

What you would bring

  • Real experience of designing and optimising processes, not only documenting them.
  • Process measurement and monitoring — defining critical success factors and key performance
    indicators, then keeping them honest.
  • Enough coding to automate your own work: Python, React or similar.
  • SharePoint at design-privilege level — creating lists, setting up libraries, defining
    attributes, maintaining site pages and content.
  • Administration and customisation of SharePoint 2013 and 2019.
  • Working knowledge of quality tools.
  • Strong Microsoft Office hands: Word template management, reformatting, macros and styles;
    Excel pivot tables, charts and data work; PowerPoint templates; Visio.
  • Nice to have: workflow automation such as SharePoint Designer, custom site pages, layouts and
    third-party form designers, quality assurance and quality control practice, VBA and Access.

Extensions are offered where the work goes well. Applications are reviewed as they
arrive.

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